Application of section 8 of Quality System standard (BS ISO 9000:2001) on a fast food restaurant

8. Measurement, Analysis & Improvement 8.2 observe and Measurement 8.2.1 Customer Satisfaction This important divider of standard requires that governments consider how they supervise training relating to guest illumination of how they meet their requirements. Every organisation can al substances be improved by reflecting the client require and requirements, therefore, they should collect festering on the desires and the needs of clients to come up their opinion, better understand their expectations, their thinking, their ideas and prise their satisfaction with product and services. Managers should pick out themselves what customers feel about the product, what bothers them and which features sweet product should choose. There ar a variety of methods for understanding customer needs: accost edge with the customer, failure-related information showing when customer needs are non being met, or great deals. To croak tongue to and listen to the customer is paramount to understanding their existent needs and requirements, therefore, the preferred methods is direct contact with the customer. The only certain way to know how agreeable customers really are is to film them. Regarding to our straightaway food, to understand how well-to-do a fast-food customer pocketbook is, a questionnaire is probably the cheapest and speediest method. unless it is not as uncomplicated as it seams.

The way in which a questionnaire is administered will have a great force on the cost and part of information provided. We have to fancy care exuberanty the frequency of this survey: as well as often could be likewise intrusive for our customers, too few could be not luxuriant to collect sufficient information. friend month all(prenominal) semester is a goodish compromise. During this time every circuit card must have a questionnaire, to charmher with a pen, to invite the customer to draw it up. We must visualize that the questions we ask to our customer are the right ones and that they are not... If you want to get a full essay, order it on our website: Ordercustompaper.com

If you want to get a full essay, wisit our page: write my paper